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At whroxxenohrozio, we are committed to providing high-quality custom invitation design services. Due to the custom nature of our products, we have specific policies regarding returns and refunds.
Since our invitations are custom-designed specifically for each client, we cannot accept returns of completed custom designs once they have been approved and printed. However, we work closely with you throughout the design process to ensure your satisfaction before production begins.
We include a specified number of design revisions in our service packages. Additional revisions may be available for an additional fee. All revision requests must be submitted within the agreed timeframe.
If you need to cancel your order before production begins, you may be eligible for a partial refund, minus any design work that has already been completed.
Once production has begun, cancellations are not accepted. However, we will work with you to resolve any issues or concerns you may have.
If you receive a product that is defective or damaged, please contact us immediately. We will replace the defective items at no additional cost, provided you notify us within 7 days of receipt.
If you are eligible for a refund, we will process it within 10-15 business days after receiving your request and any required documentation. Refunds will be issued to the original payment method used for the purchase.
If you need to initiate a return or have questions about our return policy, please contact us at:
Email: mailuse@whroxxenohrozio.world
Phone: +1 (201) 204-9711
Address: 225 Ash St,
Piermont, NY 10968, United States
Please include your order number and a detailed description of the issue when contacting us about a return or refund.
While we cannot accept returns on custom-printed invitations, we are committed to your satisfaction. We will work with you throughout the design process to ensure the final product meets your expectations.